FAQs
Kindly Find Answers to Frequent User Questions
1. Where do you source your luxury fashion products?
We source our luxury fashion products from reputable suppliers and authorized dealers of a few known luxury brands.
3. How can I be sure that the products are authentic?
We take authenticity seriously. All our products come directly from authorized suppliers and dealers of local and lux brands. We guarantee the authenticity of every item we sell.
5. What is your return policy for luxury fashion items?
Please refer to our Return Policy for detailed information on returning luxury fashion items. Generally, we accept returns within 7
days, provided the item is
In its original condition without damage or tears, on rare occasions, refunds may not be accepted
2. What brands do you carry?
We offer a curated selection of growing to high-end luxury brands that are renowned for their quality and style.
4. Do you offer worldwide shipping?
YES
6. Can I track my order?
Yes, we provide order tracking. Once your order is shipped, you will receive an email with tracking information to monitor the status and expected delivery date of your order.
7. Are there any additional fees for international orders?
Please be aware that customs duties, taxes, and import fees may also be levied by your country upon delivery, and these are the responsibility of the customer.
9. How can I contact your customer support team?
You can reach our customer support team through our Contact Us page or via support@houseofmarabelle.com
11. How do I care for and maintain my luxury fashion items?
Proper care and maintenance can extend the life of your luxury fashion items. Please refer to the care instructions provided with the product, and consider professional cleaning services when necessary. Avoid exposing items to direct sunlight or extreme temperatures, and store them in a cool, dry place when not in use
8. Do you offer gift wrapping or personalized messages with orders?
Not at the moment, but soon.
​10. Can I subscribe to receive updates on new arrivals and promotions?
Yes, you can subscribe to our newsletter to receive updates on new arrivals, promotions, and exclusive offers. Simply sign up on our website.
12. Can I cancel or modify my order after it has been placed?
We understand that circumstances may change. If you wish to cancel or modify your order, please log in to your user profile, and select My Orders and cancel within 48 hours, beyond this time frame, your orfer would already have been shipped and on its way to you.
or contact our customer support team as soon as possible within 48 hours at support@houseofmarabelle.com. While we will make every effort to accommodate your request, it may not always be possible, depending on the order's processing status.